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SCIENTIFIC INSTRUMENTS

for Radiocarbon Dating and Accelerator Mass Spectrometry

OUR SUPPORT SERVICES

Our experienced staff provides prompt assistance and support for any question or technical problem.

We are here for you and your questions by e-mail, phone or even through our remote access assistance.

 

Check out our comprehensive Ionplus Knowledge Base, browse through the Support Articles to find answers to your questions.  

If online support is necessary, please download the remote support tool below to give us remote access to your computer, and submit a support ticket. Our expert team will get back to you as soon as possible, and help resolve your issue.

Support Request Form

This support request form will send an automatic confirmation of receipt. We will work on it as fast as possible. If you do not receive any confirmation, please check if your e-mail address is correct.

To help our agents maintain a smooth and fast support process, please refrain from:
– Replying directly to our employees rather than to our support email.

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Please take note of dates with limited access to our support services, due to public holidays.

DATE
STATUS
24. December 2024
07:30 – 12:00 CET / UTC+1h
25. December 2024
CLOSED
26. December 2024
CLOSED
31. December 2024
07:30 – 12:00 CET / UTC+1h
01. January 2025
CLOSED
02. January 2025
CLOSED
18. April 2025
CLOSED
21. April 2025
CLOSED
29. May 2025
CLOSED
09. June 2025
CLOSED
01. August 2025
CLOSED
24. December 2025
07:30 – 12:00 CET / UTC+1h
25. December 2025
CLOSED
26. December 2025
CLOSED
31. December 2025
07:30 – 12:00 CET / UTC+1h

WE ARE CONSTANTLY DEVELOPING OUR PRODUCTS AND SERVICES 

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