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SCIENTIFIC INSTRUMENTS

for Radiocarbon Dating and Accelerator Mass Spectrometry

OUR SUPPORT SERVICES

Our experienced staff provides prompt assistance and support for any question or technical problem.

We are here for you and your questions by e-mail, phone or even through our remote access assistance.

 

Check out our comprehensive Ionplus Knowledge Base, browse through the Support Articles to find answers to your questions.  

If online support is necessary, please download the remote support tool below to give us remote access to your computer, and submit a support ticket. Our expert team will get back to you as soon as possible, and help resolve your issue.

Support Request Form

This support request form will send an automatic confirmation of receipt. We will work on it as fast as possible. If you do not receive any confirmation, please check if your e-mail address is correct.

To help our agents maintain a smooth and fast support process, please refrain from:
– Replying directly to our employees rather than to our support email.

– Reporting multiple unrelated items in the same ticket.

– Sending support  requests outside of this form or per email.
– Reporting the same issue in different tickets.

– Giving insufficient details about your issue.

Thank you for supporting our efficiency.

SUBMIT A SUPPORT TICKET

Adding your customer number helps us with identification and faster processing of your inquiry.

Please insert your TeamViewer credentials – it enables us to immediately start investigating/solving issues.

Please identify the device and/or service this request is referring to. Describe the issue in as much detail as possible, referring to uploaded content where possible. Example prompts: What is wrong? When did it start misbehaving? Did enything else happen at the same time? What have you tried so far?

Add up to 20 files.

Please upload files, screenshots, pictures, and/or videos.

* mandatory fields

Opening Hours

Mon - Fri

Saturday

​Sunday

8:00 am – 8:00 pm

9:00 am – 7:00 pm

9:00 am – 9:00 pm

Please take note of dates with limited access to our support services, due to public holidays.

DATE
STATUS
18. April 2025
CLOSED
21. April 2025
CLOSED
29. May 2025
CLOSED
09. June 2025
CLOSED
01. August 2025
CLOSED
24. December 2025
07:30 – 12:00 CET / UTC+1h
25. December 2025
CLOSED
26. December 2025
CLOSED
31. December 2025
07:30 – 12:00 CET / UTC+1h
01. January 2026
CLOSED
02. January 2026
CLOSED
03. April 2026
CLOSED
06. April 2026
CLOSED
01. May 2026
CLOSED
14. May 2026
CLOSED
25. May 2026
CLOSED
01. August 2026
CLOSED
24. December 2026
07:30 – 12:00 CET / UTC+1h
25. December 2026
CLOSED
26. December 2026
CLOSED
31. December 2026
07:30 – 12:00 CET / UTC+1h

WE ARE CONSTANTLY DEVELOPING OUR PRODUCTS AND SERVICES 

YOU HAVE A SPECIAL INQUIRY?

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